Building TRUST First

Income Required

The perfect real estate agent-lender connection is cooperative: the agent creates trust with their borrowers by linking them with a terrific lending resource, while the lender obtains a consistent stream of business from the representative.

Build Winning Relationships with Your Referral Partners

The perfect real estate agent-lender connection is cooperative: the agent creates trust with their borrowers by linking them with a terrific lending resource, while the lender obtains a consistent stream of business from the representative. Simple, right? Sadly, this dynamic breaks down all too frequently. Some common reasons for a deteriorating relationship include unreliability, lack of communication, failure to set realistic goals, and poor care during the duration of the lending process.

Still, lenders need to create relationships with real estate agents. For most individuals, real estate agent referrals are essential in bringing consistent business through all market cycles. And that’s not just true in the mortgage industry—the success of the referral business is well documented and proven true. Hubspot recently released a study that documented these findings:

  • 92% of consumers trust referrals from people they know
  • Referred customers have a 30% higher conversion rate
  • Referrals account for 65% of a company’s new business on average

The evidence really does say it all. If an agent refers a borrower to your lending services, they’ll probably move forward with the suggestion. Then, once the borrower has the opportunity to head more about your value proposition, they’ll most likely work with you. That’s a powerful lead funnel and truly creates the circle of cash flow.

So, Let’s review what exactly lenders can do to create consistent referrals from real estate agents:

Communication is Key

Trust begins and ends with solid and clear communication. The agent-lender connection is no different. Proactive communication is essential to build a prosperous relationship with real estate agents and their borrower clients.

And yet, still, despite this available information and the importance of this practice, most lenders don’t follow through. In fact, according to Housing Wire, nearly 80% of agents report valuing efficient communication and responsiveness over all other concerns. That’s unacceptable at any time, but it’s especially deal-breaking in today’s hot market.

While good communication might seem like a no brainer to most, there are a few specific actions lenders still need to take to differentiate themselves from their competition:

  • Open lines of communication. Provide your personal contact information, not just your office number to real estate agents and utilize text messaging more frequently. This gives agents increased access to you and sends the message that you’re willing to go above and beyond to get loans closed.

  • Give a follow-up even when there is no update. If you want to be a top-producing lender in the industry you can’t rely simply on being responsive. You need to take action and be proactive even with quick communication styles like a short email or text once a week, even if it’s just to say that things are still progressing as expected

Building the relationship with the agent will take time and nurturing. But practiced consistently, communication will build you a reputation that opens up a circle of returning referral cycles.  Make regular communication a habit of your daily routine and your effort will eventually pay dividends.

Showcase Your Value

Most lending institutions actually charge around the same rates and offer similar loan programs, so it’s even more important to differentiate yourself from the competition.  So how can this be accomplished?

Provide an effective process is in closing quickly, providing a smooth transaction, and simply offering great service. The best lenders put in the time to learn from mistakes, anticipate issues, and proactively tackle problems while eliminating the stress on the other end consistently.

Here are a few ways to impress agents and borrowers and to get to the closing table faster:

  • Educate your borrowers. Many millennials say they don’t understand any step involved in buying a house. If borrowers aren’t in tune with the lending process, how can they be expected to make a decision confidently and in a timely manner?  By supplying valuable resources and expertise in the process, you’ll increase the chances of building trust with the borrower.
  • Continue to innovate. Build efficient systems that remove breakdowns from potential borrow and lender processes. Work with your team to establish touchpoints from loan application to closing and mindmap fixes and take action
  • Stay in touch with tools.  Create a borrower portal with personalization to create a more engaging experience throughout.  The ability to apply online has become standard, and tech-empowered platforms are increasingly vital to lender productivity. If you’re behind on the competition because you’re still performing specific rote tasks that can be automated it’s time to upgrade your technology.

With all that being said, setting expectations up-front, using your resources wisely, and learning from roadblocks you’ve experienced, you’ll hone your lending process. Real estate agents will quickly recognize your reliability, efficiency and recommend you to borrowers.

Ask For Referrals

As a lending professional, you’re your own marketing team. Yes, you work under a company name, but it’s your job to create the business.

If you have consistent positive interactions with an agent, leverage that connection and gain value from them to utilize:

  • testimonials to post on your social media
  • reviews that will show up for Google prospects

If you do this consistently, you’ll eventually be noticed over time and used more frequently. And if you’re truly great at doing this, real estate agents and borrowers will refer you more often.

Snag your FREE Guide below on building successful referral partners that will create a successful business.

Build Winning Relationships with Your Referral Partners

Name(Required)

Leave a Reply

Your email address will not be published.

Get in Touch

    [anr_nocaptcha g-recaptcha-response]

    By entering your contact information, you are providing express written consent for Total Quality Lending to contact you at the email and number you provided via telephone, mobile device, automated means like autodialing, text SMS/MMS and pre-recorded messages, even if you are registered on a corporate, state, or federal Do Not Call list. You are also acknowledging and agreeing to our terms of service and privacy policy. Consent is not required to use our services.

    In no event will Total Quality Lending be liable for any loss or damage including and without limitation to indirect or consequential loss or damage, or any loss or damage whatsoever arising out of, or in connection with, the use of this website. This is not an offer for extension of credit nor a commitment to lend. Programs, rates, terms and conditions subject to change without notice. Certain restrictions may apply. All approvals subject to underwriting guidelines. Not all applicants will qualify.
    Total Quality Lending NMLS # 1933377. Licensed by the Department of Financial Protection and Innovation under the California Financing Law.
    These materials are not from HUD or FHA and were not approved by HUD or a government agency.
    Equal Housing Lender. Licensed by the Department of Financial Protection and Innovation under the California Financing Law, License No 60DBO-108369, Licensed by the Department of Financial Protection and Innovation under the California Financing Law, NMLS #1933377. Loans made or arranged pursuant to the Department of Financial Protection and Innovation under the California Financing Law.

    Copyright © 2021 Total Quality Financial, Inc. DBA Total Quality Lending. All Rights Reserved.